Help & Support

We're here to help

Have questions about your RateRun Pro subscription, billing, custom invoices, or directory listings? Get in touch with our team.

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Customer Support

For account assistance, Pro subscriptions, or technical support.

[email protected]
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General Inquiries

Partnerships, media, and general directory inquiries.

[email protected]
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Response Time

We typically respond within 24 business hours (Monday – Friday).

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Billing & Stripe

Manage cards, downloads, receipts, or cancel subscriptions directly in your account.

Go to Account Settings →

Send us a message

Fill out the form below and we'll get back to you shortly.

Frequently Asked Questions

How do I cancel my Pro subscription?

You can cancel anytime with 1 click from your Settings page. This opens your secure Stripe Customer Portal where you can manage or cancel your renewal. You keep full Pro features until your paid period ends.

What happens to my data if my subscription ends?

Nothing is deleted. Your past invoices, client list, and tracked hours remain safely stored. Your account simply reverts to the Free tier.

How do I claim or update my directory profile?

Search for your business on the Directory and click "Claim this profile" or visit Manage Profile.

Is my client and financial data secure?

Yes. RateRun uses enterprise SSL encryption. In Local Mode, data is kept strictly inside your browser. Payments are handled via Stripe's PCI-DSS compliant infrastructure.