Integration Available

Integration approaches business technology through a strict lens of diagnostic reality and transparent scoping. Founded in 2004 by Kevin Bowling to counter the sluggish response times and opaque hourly billing common in technical contracting, the Decatur firm eliminates open-ended trial-and-error invoicing. Engagements open with direct assessments of current infrastructure, auditing existing hardware lifecycles, firewall integrity, and daily network loads before any service agreements or capital commitments are drafted.

Working primarily with regional organizations managing between 10 and 150 computer users, the engineering staff assesses whether legacy systems can realistically support planned growth. When older physical servers, obsolete cabling, or consumer-grade access points present security hazards or data bottlenecks, technicians communicate these physical limitations candidly instead of masking them behind short-term software workarounds. The firm's scope covers complete managed IT support, virtual private networking, hosted solutions, VoIP implementation, virtualization, and rigorous disaster recovery planning tailored for municipal, commercial, and healthcare environments.

Operations remain entirely in-house, pairing clients directly with full-time, domestic engineers holding certifications in Microsoft, Cisco, and Linux environments. Support requests are fielded by live technical personnel rather than automated dispatch queues, keeping troubleshooting grounded in straightforward language. Project fees and recurring maintenance follow flat-rate pricing structures that detail software licensing costs, scheduled hardware replacement intervals, and daily monitoring protocols without hidden surcharges.

Onboarding begins with a structured infrastructure audit, which typically requires three to five business days to map network assets, analyze system event logs, and identify latent vulnerabilities. Organizations scheduling an initial evaluation should gather existing telecommunication contracts, active vendor warranties, administrative access credentials, and an itemized roster of company-owned devices to streamline the technical review.